Staff attrition is a challenge for growing and ambitious DME/HME businesses. Given that DME/HME business operations depend heavily on paperwork, including storing, accessing, and retrieving, the people responsible may need to multitask, working on both medical and extensive administrative tasks. Given the current COVID-19 landscape, attrition can affect the business operations in several ways:
- It can be difficult, if not impossible, to find replacements.
- You may find a replacement trained to address medical needs, but they may not be equipped to deal with paperwork and administrative needs.
- You may invest in training a newcomer, but there is no guarantee they will stay on the job. Investment in training and education thus becomes a wasted effort for the business.
Below we discuss some common concerns associated with attrition and how to deal with them.
- Driving employees away because of high work demands
Document review is integral to DME/HME businesses. Consistently high volumes of orders from patients can lead to an unending cycle of documentation for the staff. Coupled with the dynamic nature of regulations governing medical care and the need for compliance, this can lead to fatigue among staff, resulting in errors.
As a provider of DME/HME services, it can be very time-consuming and worry-inducing to continuously deal with these challenges, putting systems into place, and yet dealing with attrition due to work pressure. Outsourcing some of your work to a professional medical billing services provider can help your staff cope with demands. It can provide relief to existing staff while helping provide your business with reliable results ensuring existing business is not affected.
- Outsourcing your RCM
One of the greatest drawbacks of staff shortage is the setback to revenue cycle management (RCM). Normal medical billing activities are critical to ensuring efficient RCM. A well-managed RCM helps the DME/HME stay profitable and sustainable.
Outsourcing your RCM or medical billing needs can help boost your existing staff efficiency by providing them with support and assistance specifically where required. Outsourcing also helps the business stay compliant with dynamic legal guidelines, without the need to invest in learning, training, and development. By outsourcing, you can get trained and experienced staff to provide the much needed DME back-office support for dealing with attrition of talent.
- A DME partnership can provide the right assistance and expertise to reliably manage DME/HME billing requirements, including data management, such that the business can continue to focus on providing quality healthcare.
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